Contact Support
Before contacting support, search our Knowledge Base by typing your question in the box below and press enter or visit it directly to browse by article.
Technical Support Policy
Contact us via phone OR email for issues listed below. These issues
generally require a remote login session and have an urgency associated
with them. RULE OF THUMB: They are NOT How-To questions. Please try the FAQ's first.
Connection Problem (FAQ) |
License will not activate (FAQ) |
Database Errors/Crashes (FAQ) |
Data not backfilling (FAQ) |
Non-Urgent Technical Support Policy
Contact us via email for issues listed below or non urgent
inquiries. These types of issues usually have a specific video, FAQ, or
blog article that we can provide to you. The benefit of this is more
consistent answers for non-urgent needs and open phone line for urgent
matters. RULE OF THUMB: They ARE How-To questions.
Anything "HOW TO" related |
Applying/modifying technical indicators (FAQ) |
Working with charts (FAQ) |
Add or change symbols (FAQ) |
Professional Services / RTL Questions
For RTL (Real Time Language) or custom programming of indicators and systems we have a professional services team that can assist for an hourly fee. The rate is $150/hr. There is an extensive section in the Knowledge Base about RTL. It includes tutorials and videos. Contact ps [at] marketdelta.com to schedule a project. Most projects 1 hour.
If answers cannot be found contact us via email at support [at] marketdelta.com or call 1.312.922.7800 or at one of the numbers below. We respond within a few hours, but will strive to turn your request around as fast as possible!
Global Phone Numbers
United States +1 312 922 7800
United Kingdom +44 20 3287 9954
Asia / PacRim +61 2 8003 4996
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Use this only when directed by a support technician.
